IT service management
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IT service
management (ITSM) refers to the entirety of activities – directed by
policies, organized and structured in processes and supporting
procedures – that are performed by an organization to plan, design,
deliver, operate and control information technology (IT) services offered to customers.
IT service
management (ITSM) refers to the entirety of activities – directed by
policies, organized and structured in processes and supporting
procedures – that are performed by an organization to plan, design,
deliver, operate and control information technology (IT) services offered to customers
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